Tomáš Ceniga
IČO: 249 49 469
with registered office at Nové sady 988/2, 602 00 Brno
entrepreneur registered in the Trade Licensing Register at the Trade Licensing Office Slavkov u Brna
e-mail: info@leteo.cz
phone: +420 705 941 031
website: https://leteo.cz
(hereinafter the “Supplier”)
These Terms and Conditions govern contractual relationships between the Supplier and the client in connection with video production, photography, aerial drone footage and related creative services provided under the LETEO brand. These terms apply unless explicitly agreed otherwise.
The Supplier is the person identified in the quotation, order, e-mail communication or contract. LETEO is the business brand used within the Supplier’s business activity.
The client is any natural or legal person entering into an agreement with the Supplier for the provision of services.
These Terms and Conditions form an integral part of the contract, quotation or order if referenced in communication between the parties.
The project becomes binding when the client confirms the Supplier’s quotation in writing, sends a binding order accepted by the Supplier, signs a contract, or pays an agreed advance payment.
Any changes to the brief, extension of scope or additional services are handled in writing; e-mail communication is considered written form.
If the contract is concluded exclusively through e-mail or other individual distance communication, the contract is formed by confirmation of the essential terms of the project by both parties.
The Supplier provides services consisting mainly of the creation of photographs, videos, aerial drone footage, post-production, editing and related creative outputs according to the client’s individual brief.
These are custom services created to order according to the client’s requirements, not the sale of a pre-made stock product.
The scope of a specific project is determined mainly by the quotation, order, contract or mutually confirmed communication between the parties.
Prices are governed by an individual quotation or the current price list published on the Supplier’s website, unless agreed otherwise.
Travel up to 20 km is included unless stated otherwise in the quotation. Travel beyond 20 km is charged according to the current price list valid on the date of project confirmation.
If an advance payment is agreed, it is payable within the period stated in the quotation, order or contract. The Supplier is entitled to start performance only after it has been paid.
Unless agreed otherwise, the final price is payable after delivery of the outputs or after the invoice is issued, within the period stated on the tax document.
In the event of delayed payment by the client, the Supplier may suspend performance, withhold further cooperation or retain final outputs until full payment has been made.
The delivery period is determined individually according to the scope and nature of the specific project.
Unless agreed otherwise, the usual delivery period is 3 to 7 working days from the filming or photo shoot.
Outputs are delivered electronically, via cloud storage, e-mail, download link or another agreed method.
Delivery is deemed to occur on the day when the Supplier sends the final outputs to the client or makes the download link available.
The client must provide the Supplier in a timely manner with truthful and complete information about the location, access restrictions, contact persons, required scope, deadlines, permits and other facts necessary for proper service delivery.
The client is responsible for being authorised to order filming or photography of the relevant object, premises, event, land or property and for ensuring that third-party rights are not infringed.
The client must provide materials for graphics, texts, logos and other brand elements in time and in sufficient quality.
The Supplier is not liable for defects or limitations caused by incorrect, late or incomplete materials provided by the client.
The Supplier performs drone flights only where legally, technically and safely possible. The decision whether to carry out a flight belongs to the Supplier.
The Supplier may change the date, time or method of implementation if performance is hindered by weather, flight restrictions, emergency services intervention, technical faults, police measures, restrictions imposed by public authorities or other extraordinary circumstances.
The inability to fly or carry out the project for the reasons listed above does not constitute a breach of duty by the Supplier.
The Supplier is not liable for failure to perform due to force majeure, especially weather, actions of public authorities, failures of third-party services, technical defects or other unforeseeable circumstances.
Unless agreed otherwise in writing, one revision of the final output within the scope of minor adjustments is included in the price.
Additional work includes in particular major changes to the brief, a new concept, additional requirements, extra exports, new formats, subtitle versions, express delivery or repeated edits beyond the originally agreed scope.
Additional work may be charged separately, even without a contract amendment, if demonstrably approved by e-mail or another written form.
The client must provide comments in one consolidated round; ongoing fragmented requests may extend the delivery term.
The client acquires the right to use the final outputs only after full payment of the project price.
Unless explicitly agreed otherwise, the Supplier grants the client a non-exclusive licence to use the outputs for the purpose corresponding to the agreed project.
Without prior express agreement, the client is not entitled to transfer the licence, assign it to a third party or sell the outputs as a standalone product.
If the client is expressly allowed to modify the outputs, they do so at their own responsibility and may not connect the modified version with the LETEO brand if the Supplier does not wish so.
Cancellation more than 48 hours before the agreed date: no cancellation fee, provided no direct costs have arisen.
Cancellation 48 to 24 hours before the date: cancellation fee up to 50% of the reserved date price or actual costs incurred.
Cancellation less than 24 hours before the date, no-show or failure to grant access to the location: cancellation fee up to 100% of the reserved date price and demonstrable costs.
If a date is cancelled due to safety or flight reasons on the Supplier’s side, the parties will prefer an alternative date.
The client must inspect the outputs without undue delay after delivery.
The client is entitled to submit a complaint without undue delay after discovering a defect and must describe the defect specifically and state how it manifests.
For business clients, defects claimed later may be disregarded.
For consumers, rights arising from defective performance are governed by the relevant provisions of the Czech Civil Code.
The complaint will be handled within a reasonable period; in the case of a consumer, no later than within 30 days from the claim unless agreed otherwise.
A defect does not include a change of the client’s preferences after approval of the creative direction, a change in the brief after production, or subjective dissatisfaction not contrary to the agreed brief.
The Supplier keeps source data and final outputs for 14 days after delivery and may delete them afterwards without further notice unless agreed otherwise.
If the client is a consumer and the contract was concluded at a distance, they have the right to withdraw from the contract within 14 days of its conclusion.
If the client expressly requests that performance begin before the expiry of this period, they acknowledge that the right of withdrawal expires once the service has been fully provided.
If performance has begun before expiry of the withdrawal period at the client’s express request, the client is obliged to pay a proportional part of the price for performance already provided in the event of withdrawal.
Provisions of these Terms relating to consumers do not apply to contracts concluded with business clients.
If the client identifies themselves by business ID number or clearly orders the service in connection with their business activity, they are deemed to act as a business client.
The Czech Trade Inspection Authority, Štěpánská 567/15, 120 00 Prague 2, Company ID No. 000 20 869, is competent for out-of-court settlement of consumer disputes. Website: www.coi.gov.cz.
Personal data processing is governed by the document Privacy Policy.
The current version of these Terms applies as effective on the date of project confirmation unless explicitly agreed otherwise.
To the maximum extent permitted by law, the Supplier’s total liability for damage arising in connection with a specific project is limited to the total price of that project.
The Supplier is not liable for lost profit, data loss, reputational damage or other indirect damages unless mandatory law provides otherwise.
Legal relationships between the parties are governed by the laws of the Czech Republic.
The Supplier is entitled to unilaterally amend these Terms; for a specific project, the wording effective on the date of confirmation shall apply.
These Terms and Conditions are effective from 10 April 2026.